Last updated: 13 Jan 2026

The Darling Theatre Company (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, enrol in programs, apply to train or work with us, or otherwise interact with our services.

By using our website or providing your information, you consent to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect and hold the following types of personal information:

1.1 Information You Provide
• Name
• Email address
• Phone number
• Postal or residential address
• Date of birth (for enrolment or applications)
• Training or professional background
• Application form details
• Emergency contact details
• Any supporting documents, messages, or uploads you choose to provide

1.2 Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type and version
• Device information
• Website usage data (pages viewed, time on page)
• Referring website
• Cookie data (see section 6)

1.3 Sensitive Information
We may collect sensitive information only where reasonably necessary and with your consent, including:
• Medical details relevant to participation
• Accessibility or support requirements
• Safety or wellbeing disclosures required for duty-of-care

All sensitive information is handled in accordance with the APPs and stored securely.

HOW WE USE YOUR INFORMATION

We use your personal information to:
• Process enrolments, applications, and participation
• Communicate with you about classes, workshops, auditions, or events
• Ensure safety, wellbeing, and duty-of-care obligations
• Respond to enquiries and provide customer support
• Improve our website, programs, and services
• Distribute newsletters or marketing (only with your consent)
• Comply with Australian legal, regulatory, or reporting requirements

We do not sell your personal information to third parties.

LEGAL BASIS FOR HANDLING PERSONAL INFORMATION (AUSTRALIA)

Under the Privacy Act and APPs, we handle your information based on:
• Your consent
• Necessity for delivering our services or fulfilling enrolment agreements
• Legal obligations (e.g., safety reporting requirements)
• Our legitimate interests in running a safe, efficient arts organisation

DATA STORAGE AND SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures may include:
• Encrypted or password‑protected storage
• Restricted staff access
• Secure cloud-based systems hosted with reputable Australian‑compliant providers
• Regular review of data‑handling procedures

We retain information only for as long as required for our operations, legal obligations, or record‑keeping standards.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to:
• Trusted service providers (e.g., website hosting, mailing platforms, cloud storage)
• Payment processors (where relevant)
• Production partners or contractors when necessary for involvement
• Legal authorities where required by law
• Emergency services if wellbeing or safety is at risk

All third‑party service providers are required to handle information in accordance with the APPs or comparable privacy safeguards.

We do not disclose information for third‑party marketing.

COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to:
• Improve site functionality and user experience
• Analyse site traffic and performance
• Remember your preferences

You can disable cookies in your browser settings. Some website functions may not operate correctly without them.

We may use Australian‑compliant analytics tools or third‑party services (e.g., Google Analytics). Any data shared with these services is anonymised where possible.

YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAW

You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent (where consent was required)
• Make a complaint about how your information is handled

To exercise these rights, contact us using the details at the end of this policy.

We will respond within a reasonable time, usually within 30 days, as required by the APPs.

CHILDREN’S PRIVACY

We take extra care when handling information about young people.

We:
• Only collect information from children with parental/guardian consent
• Use the information solely for enrolment, communication, duty-of-care, or safety
• Do not knowingly collect information from children under 13 without consent

THIRD‑PARTY LINKS

Our website may contain links to external sites. We are not responsible for the privacy practices, content, or security of these third‑party websites.

COMPLAINTS ABOUT PRIVACY

If you have concerns or believe your privacy has been breached, please contact us first so we can address the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new “Last updated” date.

CONTACT US

For questions, requests, or privacy concerns, please contact:

The Darling Theatre Company
Email: hello@thedarlingtheatrecompany.com