1. General Policies

• Health and Safety Policy – Safe rehearsal protocols, emergency procedures, manual handling, and equipment use. 

• Environmental Sustainability Policy – Guidelines to reduce environmental impact across productions and operations.

• Bookings, Refunds, and Cancellations Policy – Procedures for class bookings, payments, and refunds.

• Privacy and Data Protection Policy – How personal information is collected, stored, and protected.

2. Academic Policies

• Child Safety and Youth Training Policy – Guidelines for supervision, safeguarding, and support in children’s classes and youth productions.

• Equal Opportunities Policy – Commitment to fair, inclusive access for all participants.

3. Respect & Code of Conduct

• Code of Conduct – Behaviour expectations for actors, staff, creatives, and visitors to ensure professional and collaborative environments.

• Anti-Bullying, Harassment, and Discrimination Policy – Zero tolerance policy and reporting procedures.

• Safeguarding Policy – Procedures for protecting all participants, including young people and vulnerable adults.

• Safeguarding Handbook for Parents – Guidance for parents on safety, communication, and supervision.

• Safeguarding Youth Policy – Procedures for protecting all participants, including young people.

• Zero Tolerance Statement - Statement affirming a zero tolerance approach to bullying, harassment, discrimination, and unsafe behaviour.

4. Admissions & Participation Policies

• Admissions Policy – Eligibility, audition, and enrolment guidelines.

• Performance & Workshop Requirements – Participation, rehearsal, and showcase expectations.

5. Complaints & Feedback Policies

• Complaints and Feedback Procedure – Steps for submitting concerns, reviewing complaints, and receiving responses.

• Conflict Resolution Procedures – How disputes or conflicts are addressed within the company.

6. Governance & Operational Policies

• Staff Roles and Responsibilities – Duties, expectations, and accountability for employees and contractors.

• Policy Review and Approval Processes – How policies are updated, approved, and communicated.